Privacy Policy

OCD SUPPORT Privacy Policy

Date created June 2023 
Created byDebbie Thomson (Volunteer) 
Renewal dateJune 2024 

Our Contact Details:  


Address: Quaker Meeting House, 2-10 Bean Street, Hull. HU3 2PR

Phone Number: 07505 823504



This privacy statement tells you about the information we collect from any individual enquiring about or accessing services from OCD SUPPORT and the reasons for collecting it. 

We are required by law to explain who we are, how we use your data and why, and explain your rights in relation to your data. 

Who we are 

OCD SUPPORT provides support services for anybody affected by Obsessive Compulsive Disorder. You can contact us via email or telephone number on 07505 823504. 

We are registered with the Information Commissioners Office (ICO) and our reference number is: ZB555888 

We are not required to have a Data Protection Officer (DPO) which means any enquires you may have regarding your personal data will need to come through our email address as stated above. 

Type of personal information we collect 

If you choose to become a member of OCD SUPPORT, we will need to collect the information as stated below to ensure we can provide the relevant support and information. We will store all your personal data privately and securely in accordance with General Data Protection Regulation (GDPR) UK and promise to never sell your data. 

The personal information we will collect, includes: 

  • name 
  • personal characteristics – age, race, ethnicity, gender, pronouns, disability 
  • address 
  • contact details
  • GP details/other health professionals 
  • presenting issue/s relating to what brought you to OCD SUPPORT. 

We will also collect information for a nominated emergency contact/s. 

Logs for every session you attend, including communication in-between sessions, will also be kept for insurance and attendance log purposes. 

How we store your personal information 

All personal information, attendance and communication logs will be stored electronically in a secure and confidential electronic database in a separate file for each member. Each member folder will be assigned a personal ID number to protect their identity.

We will not store paper or hard copies of your personal information. If at any point we acquire any of your personal information on paper format, we will transfer this to an electronic copy within 72 hours and shred the paper copy immediately thereafter. 

We will store your electronic data for the entire period of time you access our services. From the date of request to leave, we will keep your data for seven years. We will then destroy your information using a reputable electronic data disposal software.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at   

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at   

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You wish to become a new member and access our support services 
  • You wish to become a new member and be added to the mailing list 

We use the information that you have given us to ensure we can provide the relevant support for your needs. We also use this information to communicate information about our services and collect anonymous information for evaluating, reporting, and marketing purposes.  

We may share this information anonymously with funders, commissioners, other members, and the general public. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

  • Your consent. You are able to remove your consent at any time. You can do this by contacting  
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a vital interest.
  • We need it to perform a public task.
  • We have a legitimate interest.